Service Care Options for X-Rite Hardware

Posted May 16, 2018 by X-Rite Color

We take pride in helping our customers be as productive as possible, which is why we build each of our color measurement devices in an environment that adheres to the highest standards and strictest tolerances. We also pair world-class support with all of our products and solutions to keep them in optimum condition once they leave the factory.

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When you trust your hardware to us for service and repair, you can expect consistent and repeatable production and optimized results. Our Service Centers and Global Certified Partner Sites feature our most advanced testing tools, including temperature and humidity-controlled service areas. Our ISO 9001 Certification ensures that we can meet your quality requirements and applicable regulatory requirements, and ISO 17025 Accreditation validates our competence in calibration.

Service Care Options
When you invest in an X-Rite product, you can rest assured that we’ll be here to support you. Our extensive service options can help to keep your products in top working condition. With 7 global service centers and more than 40 certified service partners, we make it easy to reach us.

With our service care plans, your devices will be well maintained through X-Rite’s Annual Five Point Checkup, uniquely developed to keep devices performing to original specifications. Based on the plan you choose, you have access to:

  • E-mail Support and Call Center services, which includes technical e-mail and phone support, priority e-mail responses, and a dedicated phone line that will be answered within 1 minute.
  • Verification services, which includes annual inspection, cleaning, and calibration for your device, ISO certification and documentation, and a NetProfiler license. 
  • Repair services, which includes priority service, X-Rite certified parts, and labor and parts for Break-Fix and Product Defects.
  • Other services like expedited shipping, a loaner unit while yours is being repaired, training, and paid return shipping.

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X-Rite offers the right level of services with industry-leading response times to support and nurture your business, and our streamlined operations ensure you will get your device back as quickly as possible

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Next Steps
If you need service for your device, or if your device is out of warranty and you’re ready to purchase a Service Care Plan, simply fill out an online RMA Request and a service representative will be in touch.

Need a Quote? Contact Sales(888) 800-9580

Technical Questions? Contact Support(888) 826-3042