Repair and Certification
Looking to repair or recertify your X-Rite instrument?
You’ve come to the right place. If your product needs repair or recertification, please follow the instructions outlined below.
How do I repair or recertify my X-Rite equipment?
- Complete a Return Material Authorization (RMA) form.
- Once the form is submitted, X-Rite will reach out to you with further instructions.
- Using the provided instructions, send your instrument to X-Rite with the RMA number prominently displayed on the shipping container.
- The RMA number must also be referenced on all correspondence pertaining to the returned product.
- You’re done!
What’s the status of my RMA submission?
If you have questions regarding an open RMA or need more information regarding pricing or shipping, please contact a color expert at our global headquarters. We welcome your inquiries by phone or email. To expedite your RMA request, please have your RMA number ready when you call.
Americas
- Phone: (800) 248-9748
- Email: servicesupport@xrite.com
Europe / Africa / Middle East
- Phone: +800-700-300-01
- Email: emeasupport@xrite.com
China
- Phone: +021-644-81155
- Email: shanghaiservicegroup@xrite.com
Hong Kong / SE Asia / India / Pakistan / Sri Lanka
- Phone: +852-25686283
- Email: serviceasia@xrite.com
Japan
- Phone: +813-6825-1641