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Download Error When Attempting to Measure or Calibrate with Web Edition

If the user encounters a "download error" when attempting to access the instrument via X-RiteColor Master Web Edition (for calibration or any type of measurement), the driver for the instrument may be corrupt.  To correct this error, follow the steps below:

1.Open Internet Explorer and click on Tools, and then Internet Options
2.On the General Tab, under Temporary Internet files, click on the Settings button
3.On the settings screen, click on View Objects.
4.Locate the CMClient Class object, and RIGHT click on it.
5.Click on Remove.
6.Exit completely out of Internet Explorer
7.Open Windows Explorer (right click on the Start button, and then click on Explore)
8.Locate the directory C:\Windows\System32
9.In the C:\Windows\System32 directory, locate the file CMClient.dll and right click on it
10.Delete the file.
11.Exit completely out of Windows Explorer
12.Reconnect to X-RiteColor Master Web Edition, and attempt to do a measurement (create standard or measure trial).  This will cause the driver to download and re-install.

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