i1Pro Fails Reflectance Calibration Test

If your i1 is failing the reflectance calibration test in i1Diagnostics, there are a couple of things you can try to remedy the situation.

If neither of these steps correct the problem it will need to come into our facility for service. X-Rite provides a one-year warranty on the i1Pro with proof of purchase. If your device is out of warranty, the flat rate for repair will apply.


To request an Return Materials Authorization (RMA) for your i1Pro, please complete our online RMA form or contact our customer service team for assistance.

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