Reporting an issue on profile generation to X-Rite Technical Support
Reporting an issue on profile generation to X-Rite support
It is possible to encounter a situation where your profiling results are either unexpected, or unsatisfactory. In many cases, we get a support incident created on our website that doesn't give much more detail than "My profile was bad, and how can I fix it?"
Obviously there are a number of possible causes for this, so you can help us to help you by reviewing the suggested information below, and including as much detail as possible on your computer configuration and profiling workflow.
To analyze issues, you might have with creating ICC output profiles or with the resulting profile quality, the X-Rite application support team will ask you to provide the following information and data:
- Your exact OS version
- Your printer/inks or print process type
- Your paper or printing substrate type
- Your printer driver type like Native Driver or RIP, eventually include screenshots of driver settings for chart printing
-
If relevant, information to your data flow, when printing color-managed images
- Used application for printing (Adobe xxx, RIP Software, etc…)
- Source / simulation profiles (e.g. AdobeRGB, sRGB, ISO Coated, SWOP…)
- Used Rendering Intent
- Your ICC profile* or i1Profiler workflow data (pwxf)**, which show the issue
The X-Rite application engineers can re-load your ICC profiles or workflow data and review all used settings, chart and measurement data.
*When saving the ICC profile, please make sure that the option Include CXF Data is activated. This ensures, that all information can be reloaded.
**To save the workflow data in i1Profiler, please follow these steps:
- Define and perform all your intended settings and data for Patch Set, Measurements, Lighting, Profile Settings and ICC Profile in your profiling workflow
- Arrived in the last step ICC Profile, hit the button Save Current Workflow at very bottom right in the i1Profiler Wizard
- Save your data (it will be saved as .pwxf file)
Please send your data including all information requested above via e-mail to your X-Rite application support team (EU, Asia: emeatechsupport@xrite.com, USA: cmsupport@xrite.com). The X-Rite application team will review your data and provide instructions for a resolution.
