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Instrument Not Found Error

Customer cannot connect their device to i1Profiler software.

If an i1Profiler user is receiving an "i1Display not found" or "i1Pro not found" message when they select the "Measurement" workflow step, try the following to establish connection to the device:

First, ensure there are no other programs open that use the i1Display or i1Pro measurement device.  If found... close all programs, reopen i1Profiler, and test. 


If all suggestions above fail to correct the issue, contact X-Rite Customer Service

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