Contact Sales/Support: +1 (888) 800-9580

ColorMunki Design Crash On Mac

The CM Design application is crashing on Mac (usually OS X 10.11 and 10.12) and users cannot use the application.There is crash issue that has been happening on a small number of ColorMunki Design users on Mac (most often seen on OS X 10.11 and 10.12).  Our software development team has been able to replicate the issue and is working to identify the root cause of these crashes.  We plan to deliver a permanent solution soon and appreciate your patience with this issue.  Many times, if the user selects the “Reopen” button in the crash window…they are able to successfully profile.  Some users have seen an improvement by doing a clean uninstall and then reinstall of CM Design 1.2.4.  To perform a clean manual uninstall of CM Design and then reinstall CM Design 1.2.4, unplug the CM Design device, close all programs, and then delete all of the following files/folders if they exist:
Mac HD > Applications:  
Mac HD/Library/
Delete ‘X-Rite’ folder
Delete ‘ColorMunki’ folder
Delete colormunki colorpicker files
Delete all “…x-rite…” files
Delete all “…x-rite…” files
Delete all included “X-Rite…” frameworks and aliases
Delete all colormunki / x-rite related logs
Mac HD/Users/<user name>/Library/
Delete “ColorMunki” folder
Delete all “colormunki” and “x-rite” related logs
Delete all “com.xrite…” preference files
Restart the computer and then follow these steps to reinstall CM Design 1.2.4:
Please do the following:
  1. Close all programs
  2. Unplug your CM Design device
  3. Download and install CM Design 1.2.4 from the link below.
  4. Restart your computer, plug in the CM Design device, open CM Design 1.2.4 and test.
Link to ColorMunki Design 1.2.4:

Need a Quote? Contact Sales(888) 800-9580

Technical Questions? Contact Support(888) 826-3042