Questions about support or service
What if my instrument needs repair or recertification?
X-Rite's manufacturing process coupled with its methods of product distribution lie at the core of an 18 month initial (NEW) inspection interval. Specifically, we build our product and package and place into our own stockroom. There may be "idle" time between manufacturing and actual delivery to you, so please review your calibration certificate upon product receipt. To ensure that the end user receives an instrument with AT LEAST 12 months of original certification remaining, the original interval is set to 18 months. This initial grace period has been interpreted incorrectly as the normal certification interval. Not true! Original intent was and is that a device should be inspected, tested, and recertified after 12 months of actual use.-
If you would like schedule recertification for your equipment, please contact Customer Success at (800) 248-9748.
Or you may also complete our On-Line Return Materials Authorization Form for Instrument Repair and our Customer Success team will contact you shortly with further details on having your instrument sent in for service.
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If you can't find the instructions you need on the website, you may contact our Customer Service or Technical Support team directly using the following e-mail accounts:
Customer rel="noopener noreferrer" Service - gicustomerservice@xrite.com
rel="noopener noreferrer"Technical Support - gisupport@xrite.com
