As we always say, with so many places for color to go wrong it can be hard to know how to get it right. This is especially true if you’re measuring or viewing color with a device that is out of calibration or needs service. You can spend a lot of time trying to locate a color problem that may not exist – or even worse, create a new one.
One simple way to minimize color errors and inconsistencies is to calibrate, maintain, and certify your devices. At X-Rite, our goal is to make this process fast and easy.
Today we’ll outline our Support, Service, and Warranty options so you can keep production moving with fewer color errors.
Support Options for X-Rite Devices
Our color measurement devices and light booths are built in an environment that adheres to the highest standards and strictest tolerances. But just like a car, they need regular checkups and occasional repairs to continue working at their full potential.
Find Product Support
Whether you have a specific question or just want to learn more about your X-Rite device, we offer extensive product support on our website.
Download Top Support Materials
Start here to find software downloads, support articles, user manuals, and other materials.
Get Help for an Out-of-Production Device
Although X-Rite devices are built to last, all good things must come to an end. If you have an out-of-production device, find your support and upgrade path.
Service, Certification, and Warranty Options for X-Rite Devices
When you invest in an X-Rite product, you can rest assured that we’ll be here to support you and help keep your devices in top working condition.
Our Service Centers and Global Partners feature our most advanced testing tools, including temperature and humidity-controlled service areas. Our ISO 9001 Certification ensures that we can meet your quality requirements and applicable regulatory requirements, and ISO 17025 Accreditation validates our competence in calibration.
With 7 global service centers and more than 40 certified service partners, it’s easy to reach us. If your device needs repair or certification, start by opening a Return Material Authorization (RMA) form. An X-Rite Service Technician will contact you with further instructions.
Maintain Your Certifications
Annual certification will provide confidence to you and your customers that your device is performing effectively. Our ISO 9001 Certification ensures we can meet your quality and applicable regulatory requirements, and our ISO 17025 Accreditation validates our competence in calibration.
The Value of Service Care Plans
We pair world-class support with all of our products and solutions to keep them in optimum condition once they leave the factory. Once your initial warranty is up, you can extend coverage with a Service Care Package to ensure your device continues to operate in peak condition.
Each of our service contracts includes X-Rite’s Annual Five Point Checkup, uniquely developed to keep your devices performing to original specifications. Our streamlined operations ensure you receive industry-leading response times, priority service, and free loaner support.
Based on the plan you choose you will have access to:
- E-mail Support and Call Center services, which includes technical e-mail and phone support, priority e-mail responses, and a dedicated phone line that will be answered within 1 minute.
- Verification services, which includes annual inspection, cleaning, and calibration for your device, ISO certification and documentation, and a NetProfiler license, which can verify and optimize the performance of your color measurement devices and correct issues.
- Repair services, which includes priority service, X-Rite certified parts, and labor and parts for Break-Fix and Product Defects.
- Additional services like expedited shipping, a loaner unit while yours is being repaired, training, and paid return shipping.
Learn more about our Service Care Packages.
Be sure to register your X-Rite product to receive important product updates, exclusive content, and resources to use your device to its max potential.
Get Service, Support or Warranty Help
If you need service or support for your device or if your device is out of warranty and you’re ready to purchase a Service Care Package, simply fill out an online RMA Request and a Service Representative will be in touch shortly.
To learn how to leverage X-Rite training and services to your advantage, you can also check out our on-demand webinar.