The HASP dongle driver may not properly install on Mac (especially on Catalina and Big Sur). Use this link to download and install the proper driver.Please try the current HASP dongle driver v.8.13 at the link below. Close all software applications (especially i1Profiler) and unplug your X-Rite measurement device. Keep the purple HASP USB dongle plugged in and update the drivers using the GUI installer at the following link: