Discover the Unified My X-Rite Portal: One Platform for All Customers
At X-Rite, our mission has always been to make it simple, seamless, and efficient for you to manage your devices, software, and services. With the My X-Rite online portal, we’ve already taken major steps to give you one place to handle service requests, track orders, and access important product information.
Now, we’re excited to share the next big evolution: merging X-Rite Link and My X-Rite into a single, unified platform
Why This Change?
Until now, our customers have had two different experiences:
- My X-Rite was built with an individual user in mind. Your registered devices, your service requests, your stuff.
- X-Rite Link was built with enterprise/multiple location, many device, customers who need company-level visibility and administration.
Now, we recognize that our customers may have a need to see their stuff and also be part of a “Company” in Link as well. What we heard from you was you’d like to be able to see everything in the same location and have the same experience. That’s what we’ve done by introducing “Company Mode” to My X-Rite.
What This Means for Current Link Customers
If you’re a Link customer today, this is a direct upgrade to your experience:
- You’ll access your account through My X-Rite, with a single login. No need to go to 2 places.
- The features you rely on in Link—like managing multiple users, locations, and devices—will now live inside My X-Rite under a new “Company Mode.”
- You’ll see improvements, including but not limited:
- Faster service & support requests with complete product details included upfront.
- Centralized visibility of devices, licenses, and contracts in one view.
- Simplified reorders and upgrades for frequently purchased or legacy products.
- Proactive updates on order and service statuses, reducing the need for manual follow-up.
In short: you’ll keep the enterprise-level functionality of Link, but with the modern interface and expanded benefits of My X-Rite.
What This Means for Individual My X-Rite Users
If you’re already a My X-Rite user (not tied to a company account), your experience will not change outside of an improved dashboard. You’ll continue to use the portal just as you do today—for device management, service requests, and order tracking.
Thinking About Company Mode?
If you’re currently using My X-Rite as an individual and your company is not on Link todauy but think Company Mode might apply to you, here’s what to know:
- What is Company Mode? It’s designed for organizations that need to manage multiple users, devices, and locations under one account. Admins can assign permissions, track assets across teams, and simplify renewals and upgrades.
- Who should consider it? If your company has several employees using X-Rite products—or if you manage devices across multiple sites—Company Mode may be the best fit.
- How do I get set up? You can reach out to your X-Rite representative or contact our support team through the portal. There will be a request form available on My X-Rite. We’ll review your request and help determine Company Mode if it’s the right fit for your organization.
The Benefits of One Platform
Over time, this unified approach will mean:
- One login, one experience for both individuals and enterprise customers.
- Complete visibility into devices, licenses, service contracts, and order history.
- Tailored experiences depending on whether you’re an individual user or a company administrator.
Looking Ahead This merger is more than a platform upgrade—it’s part of our ongoing commitment to help you succeed. For enterprise customers, the benefits will be visible right away. For individual users, the platform you know will continue to improve and expand with new capabilities in the months ahead. The future of customer experience at X-Rite is here—and it’s all in one place.
FAQ: My X-Rite + Link Merger Q: Will my login change? Q: I’m a current Link customer—what’s different for me? Q: I’m a My X-Rite user—what changes for me? Q: How do I know if my company should move to Company Mode? Q: When will the unified platform be fully available?
To learn more, get in touch with our Color Experts.
