900 series instrument Troubleshooter

Welcome to the 962/964 instrument troubleshooter.  We hope this tool will help you resolve any issues that you might be experiencing.  Follow the diagnostic tree to troubleshoot the most common questions that our customers face with this product.  When you are done, we ask that you return here and take a moment to let us know how this tool worked.  Your input will help us craft better tools in the future

Troubleshooter Survey:  Click Here!

To begin, select one of the options below.

• The instrument isn't communicating with the software.

• The measurements don't seem to be correct.

• The instrument isn't working.