If the color measurement device fails to connect to a computer but successfully connects on others, or if a device issue has been ruled out, then the user might want to consider checking if their virus protection tools are the cause.
There have been cases in which a measurement device like an i1Display Pro or i1 Display Studio will not be recognized by the related software (i.e., i1Profiler, i1 Studio, etc.) just after initial installation even though the computer recognizes the instrument. This can occur on all Windows systems; Win 10, Windows 8.1, etc.
If issues with the USB port can be excluded, installed virus protection tools like ZoneAlarm, Avira, AntiVir, AVG, Kaspersky, malwarebytes or others could cause the issue. To solve it, please consider the following steps:
The instrument should now be recognized successfully. If so, feel free to reinstall the virus protection tool. If issues occur after reinstalling virus protection, you may want to contact the developer of the protection software about setting exceptions for X-Rite devices and software.