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Hub Errors

Hub Errors

VeriColor was designed to be robust and reliable. Below is a list of error codes and their meaning, followed by several FAQs. Many error situations are recoverable. Error codes are indicated any time the 2-digit display is flashing on/off. Refer to the VeriColor Troubleshooting document located on the CD for information on handling these error conditions.

Hub Error Codes

Non-Flashing “01” – Hub Ready Mode, Learn LED Off, LED Array all off
After System Test Mode completes, the hub always selects the first standard as indicated by the “01” and is ready to measure samples.

Flashing “01” – System Test Mode
Each time VeriColor ID powers up, it will enter this test state. During this time the hub is waiting for the heads to come up to operating temperature. Output LEDs that have corresponding sensor heads attached illuminate red when the head(s) is warming up, and then amber when the head(s) is up to temperature and ready to measure.

As soon as all available sensor heads report that they are ready, the hub immediately returns to Sample Operating mode. Typically, this should take no longer than 30-40 seconds from a temperature of 23°C. Heads at a colder temperature need more time. A system that has been up and running for a while will move through this mode quite quickly as everything is already up to temperature.

Flashing “02” – Master Head List Error
After the hub goes through learning a Standard or Targeting Mode, it memorizes the current configuration of the heads. After the System Test Mode, if the hub sees any difference in what heads it currently has versus previous it enters this error state. This could happen quite easily, for example, a new head is added to the system, a head dies, or cables are switched around (so the head order changes).

If the changes are known and you want to update the Master Head List, this is accomplished by entering and exiting Manual Target Mode. The new list is saved after leaving Target Mode. Any standards already learned should be relearned.

The Master head list can be initialized with the Factory Presets Procedure.

Handling the “02” error code

Only one Head indicates a problem.

Flashing “03” - Head Timeout Error
The hub was attempting to communicate to a Head and it did not respond within a certain time frame. The LED array illuminates amber to indicate which Head is having trouble.

Handling the “03” error code

Make a note of the amber lights in the LED array to see which head(s) are indicated. Reset the hub.

Flashing “04” - Head returned a Bad Measurement
A Head was instructed to measure and returned an error code. The LED array illuminates amber to indicate which head(s) is having trouble.

Handling the “04” error code

Make note of which head had the error and reset the hub.

Flashing “05” – Bad Head Reported
During warm-up mode, the head responded with a Bad Hardware status. The LED array illuminates amber to indicate which Head is having trouble.

Handling the “05” error code

Flashing “06” – Datastore Error
This code can appear if after updating the firmware there is a data structure change, or a serious error has occurred to the datastore values in the hub.

Handling the “06” error code

Manual Hub Operation (no software)

Using VeriColor software


Q - When power is applied to the hub, it keeps making clicking noises and never fully powers up.
A - Not enough current is being supplied. Make sure the supply is capable of supplying 2.0A peak load.

Q - When powering up the hub, the Standard # displays “00” for a long time and does not respond to buttons or RCI commands.
A1 – The most likely cause of this is that the Ethernet Port has been enabled but the network is down or not connected. If the hub starts working normally within 7 or so seconds, see options below for possible solutions.

A2 - If the “00”’s persist for 10 seconds or more The hub is locked up, its possible something got corrupted in its current configuration. To clear it out, hold down buttons to restore factory presets while cycling power on the hub (make sure the PLC input for Lockout is not active). If this does not work, then the hub is defective and needs replacement.

Q - How do I know which standards are real/exist?
A - Use the Select Up and Down buttons to scroll through. The output LEDs (A-F) illuminate amber if data is stored for the selected standard. For example, if standard #3 is selected on a two sensor head system, LEDs “A” and “B” will light if data is stored in the location.

Q - How do I update my hub’s firmware?
A - In the unlikely event the hub’s firmware needs updating, look on the VeriColor CD provided and install the Firmware Update Utility. New firmware is available on the X-Rite website.

Q – When I push buttons on the hub I get no response, but otherwise the system is working.
A1 - Check the Lockout indicator on the hub. If it is illuminating, the buttons are disabled. Remove the PLC lockout input, or pull the input high to enable the buttons on the hub.
A2 - If the Lockout indicator is not illuminating, the keys may be disabled because of a configuration command sent by the software. Edit the desired project to enable the buttons on the hub, then download.

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