Customers will receive error message of Serial Number not found in database when registering their Pantone Guides.This situation is often due to misinterpreted characters in the serial number. Listed below are the most common 'problem' characters:
Lower-case l as in letter, misinterpreted as upper-case I as in Iowa
Numeric Zero (0) misinterpreted as upper-case O as in Ohio
These serial numbers will only have two capital letters which is the first two letters in the serial number. All characters after these are either lower case letters or numbers. Please try registration again using the above guidelines and if you still are not able to register please provide an image of your serial number from the Pantone Guide for our review.
