Communications Error - "Cannot Find Scanning Instrument" - ATD - ATS

To troubleshoot an instrument communications error proceed as follows:

• In ATD (or ATS) software, go to "Tools" > "Options" > "Instruments".

• Clear the check marks that enable the instruments (just scanner in ATD).

• Reset the scanning head.

  • Press and hold the scanner's measure button (about 5 seconds) until it turns red.

• Return to "Tools" > "Options" > "Instruments": restore the check marks and then click on "Apply".

• If communications is restored to the scanner, continue by performing a FULL track and scanner calibration.

This should solve the problem.  If it fails to resolve the issue, run 'Instrument Diagnostics' in the ATD / ATS software and see if it shows up there.  If it does not, contact X-Rite's support staff.