Looking for a centralized location to manage your X-Rite products and services? Check out My X-Rite. Whether you need product information or support, service details, or access to learning resources, our free online portal is just a few clicks away.
- 24/7 Access: Easily access your personal dashboard from your computer or mobile device around the clock.
- Personalized Dashboard: See what matters most to you in one convenient location.
- Effortless Service & Support: Submit and track your service and support tickets.
What is My X-Rite?
My X-Rite is an online portal that enables you to manage your devices, track orders, view invoices, and monitor your service and support tickets in one convenient place. Your personalized dashboard lets you see the information that matters most to you from your computer or mobile device, 24 hours a day, 7 days a week, without having to send an email or call.
Top Features of My X-Rite
Maximize the capabilities of your X-Rite software and devices with the following My X-Rite features.
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Hardware and Software Registration: Simplify the registration process for your X-Rite software and devices with our intuitive product registration wizard. |
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By registering through My X-Rite, you gain the ability to submit RMAs more efficiently and track the service and contract status of your equipment. Additionally, registration provides a comprehensive view of all your X-Rite equipment so you can manage and monitor your entire product fleet. |
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Service Records: Easily initiate new service records for maintenance or repair, or access detailed statistics on current service requests. |
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Support Cases: Receive prompt assistance from our dedicated technical support team, whether you need solutions to issues, answers to your questions, or anything else you need to ensure a smooth experience with X-Rite products. |
Of course, you can still access all the tailored resources available in the original My X-Rite portal, too.
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Learning Center: Watch self-paced training courses that feature video presentations, software demos, and interactive learning exercises. |
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X-Rite Link: Monitor and maintain visibility into the health and status of your X-Rite color measurement devices and gain real-time insights from an interactive online dashboard. |
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NetProfiler: Validate and improve device performance, identify devices in need of service, and reduce variation between devices. |
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PantoneLIVE License Management: Manage your licenses, library access, visibility settings, email notifications, and download specific applications as needed. |
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My Downloads: See a list of recent downloads and downloads specifically allowed to you. |
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Software Development Kit (SDK): Request access to an X-Rite SDK for a hardware platform, operating system (OS), or programming language. |
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Developer’s Portal: Access your SDKs for both private documents and a selection of public documents. |
How to Get Started with My X-Rite
- Login or create an account at my.xrite.com.
- Select Register New Device.
- The registration wizard will open. Select Hardware/Device.
- Enter the serial number for your device. This is usually located on a sticker near the aperture or underneath the device. Click Search.
- Select your model from the list of products. If you need help, select “I can’t find my device in this list” and our team will be happy to assist. Click Next.
- Select the version of your device from a drop-down. Not sure? Select “My version isn’t listed here” and click Next.
- Click Finish. You will see your device in the dashboard along with all device and service history.
- Now that your device is registered, you can quickly and easily create service and support requests for this device.
To learn more, get in touch with our Color Experts.
