Q: I recently purchased a Hutchcolor transparency target. I have scanned it with several different gamma and bit-depth settings. When I attempt to generate a profile however, I encounter an error. The message that states that there is a problem with the scan image. It wants to see a gray scale across the bottom. My scan contains the full target. The problem is that the Hutchcolor transparency does not have a grayscale across the bottom.
A: Newer HCT targets have been modified by the manufacturer. Changes in these films produce an error in MonacoPROFILER. There is a workaround but it is platform specific. Please contact CMSupport@Xrite.com with specifics concerning your hardware and we can provide you with step-by-step instructions to bypass this error.