What to do when you launch i1Profiler, and it doesn't recognize the i1 device you have connected to your Windows PC.i1Pro not recognized by i1Profiler on Windows
Depending on your version of software, the i1Pro spectrophotometer (i1) can contain licenses for creating profiles in i1Profiler software or you may use it simply as a measurement device within your i1Profiler software.
You will want to make sure you have updated your i1Profiler software to Version 1.3.2 at a minimum. If you are currently on i1Profiler 1.2 or earlier, please move past 1.3.1 and download 1.3.2 from the X-Rite website.
The i1, when connected should act as a dongle but if i1Profiler software launches in DEMO mode only (with no green checkmarks), this might indicate, that i1Profiler does not recognize your i1.
If you want to do measurements with your connected i1 but i1Profiler shows a message 'Device not connected' in the measurement windows, this might also indicate, that i1Profiler does not recognize your i1.
Please check the following items to solve the issue:
First level steps:
Connect device directly to USB port on computer
Or try connecting device via an externally powered USB Hub
Launch only one application at time (quit unused applications)
Un-plug device, wait 5 seconds, then re-plug device, wait another 5 seconds
Switch off Windows Defender in System's control panel 'Security' (Vista, Windows 7)
Switch off UAC (User Account Control) in System's control panel 'User Accounts' (Vista, Windows 7)
Second level steps:
Go to System's hardware manager and locate your connected USB device
Verify, that driver is installed properly, if not...
Right-click on device, select ‚'Install driver',
Hardware installation assistent appears, let install the driver automatically (let search on local volume)