i1Profiler Crash On Mac

Some Mac users have reported an application crash on Mac (usually OS X 10.11 and 10.12) and doing a clean manual uninstall/reinstall has helped some users. There is crash issue that has been happening on a small number of i1Profiler users on Mac (most often seen on OS X 10.11 and 10.12).  Our software development team has been able to replicate the issue and is working to identify the root cause of these crashes.  We plan to deliver a permanent solution soon and appreciate your patience with this issue.  Many times, if the user selects the “Reopen” button in the crash window…they are able to successfully profile.  Some users have seen an improvement by doing a clean uninstall and then reinstall of i1Profiler.  To perform a clean manual uninstall of i1Profiler and then reinstall i1Profiler, unplug the i1Display Pro or i1Pro device, close all programs, and then delete all of the following files/folders if they exist:
 
MacHD > Applications:  
Mac HD/ Library/
Delete ‘X-Rite’ folder
Delete all “…x-rite…” and …i1Profiler…” files
Delete all “…x-rite…” and “…i1Profiler…” files
Delete all included “X-Rite…” frameworks and aliases
Delete all i1Profiler or x-rite related logs
 
Mac HD/Users/<user name>/Library/
Delete “X-Rite” folder
Delete all “i1Profiler” and “x-rite” related logs
Delete all “com.xrite… “ preference files
 
Restart the computer and then install i1Profiler 1.7.1.  Please do the following:
 
  1. Close all programs
  2. Unplug your i1Display Pro device
  3. Download and install i1Profiler 1.7.1 from the link below.
  4. Restart your computer, plug in the i1Display Pro, open i1Profiler and test.
 
Link to i1Profiler 1.7.1:
 
http://www.xrite.com/service-support/downloads/i/i1profiler-i1publish_v1_7_1

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