Contact Sales/Support: +1 (888) 800-9580

Clean Installation of i1Match

Sometimes a clean install of i1Match on Mac 10.6 Snow Leopard is recommended to solve issues with the software. Issues can be conflicts with previousely installed versions or symptoms like that Profile Reminder Message is not working or if Eye-One Match is crashing at startup on Macs with Non-English OS language.i1Match Version 3.6.3 supports MacOS 10.6 but needs a clean installation and requires "Rosetta Mode" to be installed. See this link for more information:

Here is a step-by-step instruction how to do a clean install:
  1.  Disconnect the i1 device from the computer
  2. Go to System Preferences > Language & Text and set the MacOS system language to
  3. English (US), if not already done**
  4. Reboot the computer and make sure you are logging in with full administration rights
  5. Go to System Preferences > Accounts. Select the Login Items tab and then delete the Profile Reminder
  6. Delete the Eye-One Match 3 program folder and also Eye-One Share and
  7. Eye-One Diagnostics, if installed
  8. Go to User > Library > Preferences and to Library > Preferences 
  9. Search for items "com.gretagmacbeth....", "EyeOne", "i1", "xrite", "LogoCalibration..." and delete them all
  10. Reboot your Mac
  11. Open Disk Utility software in Applications > Utilities and proceed a Disk Permission Repair
  12. Reboot your Mac again and make sure that you have installed all available OSX updates
  13. Download Eye-One Match 3.6.3 software here:

Do NOT install any older versions, additional drivers or i1 Share software

Reboot again and connect the i1 device

When you now start i1Match, it should launch and work successfully. If so, set back the MacOS system language to your preferred one.**

**Note: changing the MacOS system language to English (US) is only recommended, when Eye-One Match could not be launched successfully on a Non-EN system. This step can be ignored for other reasons of a clean installation.

Need a Quote? Contact Sales(888) 800-9580

Technical Questions? Contact Support(888) 826-3042