Player Requirements
We use Vidyard to deliver all our video content. The HTML player is designed to provide you with the highest stream possible based on your available bandwidth.
Troubleshooting! If you cannot see videos, try this:
Your IT department may be blocking our streaming video server. The following address will need to be allowed through your firewall: https://play.vidyard.com.
Browser Support
You can use any major browser to watch Vidyard videos. The same is true for most mobile devices that use Android or iOS as their operating system. It’s recommended that you keep your browser as up to date as possible.
|
Desktop browsers |
Version requirements |
|
Chrome (provides auto-updates) |
Current, current -1 |
|
Microsoft Edge |
Current, current -1 |
|
Firefox (provides auto-updates) |
Current |
|
Safari |
Current |
|
Internet Explorer 11 |
Uses fallback player |
|
Mobile devices |
|
|
Android (assumes use of Chrome mobile app) |
v4.4+ |
|
iOS (assumes use of Safari mobile app) |
v11+ |
The fallback player
In a few scenarios, a fallback player will be used to deliver video to the viewer instead. The fallback player is designed, at a minimum, to allow basic playback of the video and some video features may not work.
|
Browser/devices |
Versions |
|
Internet Explorer |
11 |
|
iOS |
v7-10 |
|
Firefox Mobile, Edge Mobile, Blackberry |
All versions |
A note about Windows support
Note: as of January 7, 2020 Microsoft has ended support for Windows 7. rel="noopener noreferrer" Similarly, Microsoft's support for Internet Explorer 11 ended on June 15, 2022.
