Maintenance : La maintenance de notre site Internet est prévue le 16 août de 20h30 à 22h30 (EDT). Des interruptions sont possibles et pourraient affecter votre navigation ainsi que les services en ligne. Nous vous remercions de votre compréhension.


My Instrument is Not Connecting

In the event that your instrument will not connect to NetProfiler (the instrument serial number is not displayed in the second box at the bottom of the software main screen), Please click on the links below to follow these steps. Test connectivity after each step is completed and stop at the step that connects your instrument.

1) Reset your instrument

2) Verify your NetProfiler "Set Up" options

3) I am getting an error message "Unable to communicate with spectrophotometer"

4) Test my PC's Connection to the NetProfiler Server

5) I Need to Further Troubleshoot My Instrument or it's Connection to My PC



Des questions ? Besoin d’un devis ? Nous contacter(888) 800-9580