Having a problem? Try these things first.

Q: How do I calibrate my X-Rite hardware?

Search our knowledge base for instruction documents using your product name and "calibrate" as keywords. Print out the easy-to-follow instructions to have on hand while you calibrate your instrument.

Q: I'm having trouble communicating with my PC or Macintosh!

This site includes hundreds of pages supporting all X-Rite products and dozens of third-party software solutions.  Use our search tool including keywords such as "USB", "RS232", "Cabling", "HyperTerminal", etc.  Include the instrument model. 

Q: I'm not getting the measured values that I expected - what could be wrong?

Often data is poor due to careless handling of calibration standards.  Carefully clean the instrument - blow out optics gently with clean, dry, compressed air.  Carefully clean the calibration tile or film.  Carefully calibrate the unit.  If this fails ensure that you have configured the instrument appropriately.

Q: I can't find the instructions I need in the knowledge base.

X-Rite customers worldwide may directly contact the Applications Support team using the following e-mail accounts:

CASupport@xrite.com    (Most color applications outside of the printing industry)

GISupport@xrite.com   (Printing and Imaging customers - also photographic applications)

MRSupport@xrite.com   (Retail paint formulation customers - MatchRite)

SVSupport@xrite.com   (Dentists and Dental Laboratories)

 

If you prefer to call, in North America, contact X-Rite Customer Service at 800-248-9748. 

Outside North America? Contact the X-Rite support center nearest you.

So we can serve you quickly, please have the following information ready when you call:

1. Product Number
2. Serial Number
3. Problem Description