Please make certain that the desktop or laptop computer that you are using is powered on
Please make certain that your computer and your iPad, iPod, or iPhone are connected to the same Local Area Network (LAN)
CLICK HERE for instruction to identify your network connection on Windows
CLICK HERE for instruction to identify your network connection on iOS
The desktop or laptop computer that you are using must have XRD version 2.3.1 or newer, CLICK HERE to find links to download the current version
The desktop or laptop computer that you are using must also have iTunes or Bonjour installed on it (if you own an iOS device it is very likely that you do already have iTunes installed). At this time Apple does not have a standalone installer for Bonjour. You may however install iTunes which will install Bonjour. This is required for ColorTRUE to communicate with the measurement device.You may click here to be redirected to the iTunes download from the Apple website: iTunes for PC Download.
NOTE: you must restart your computer after installing iTunes
You may need to create exceptions in your firewall to allow communication between ColorTRUE and the measurement hardware. CLICK HERE for directions specific to the Windows firewall. Setting for other firewalls will vary slightly.
Networks in corporations, hotels, airport, coffee shops, etc. may have security settings that do not allow your computer to be automatically discovered by ColorTRUE. In these instances it will be necessary to create an ad hoc (computer to computer) network. CLICK HERE for directions.