To resolve one or more lamps not lighting, please follow the steps below. If the issue is resolved after one of the steps, it is not necessary to continue with the remaining steps.
1. Perform a reset of the SPL III. Instructions on how to perform a reset can be found HERE.
2. Replace the lamps that are not lighting. We recommend replacing lamps in complete sets. For example, if one daylight lamp burns out, replace them both. To order new lamps from our online store, click HERE.
If these steps do not resolve your issue, you will need to contact X-Rite for assitance. To contact us, click HERE