If you have Norton's SpeedDisk [a defragmentation file] on your system, this problem may occur. CrypKey products are generally immune to these types of programs; however, in the case of SpeedDisk, steps must sometimes be taken to ensure that the CrypKey licensing files (hidden system files) remain unaffected.
|Note:||The Microsoft Windows Degfrag tools will not affect this since they do not relocate system files!!|
Norton Utilities Speed Disk -
Speed Disk is the defragmentation utility included in Norton Utilities. Speed Disk moves CrypKey licensing files, causing license loss. CrypKey uses four special licensing files (*.ent, *.rst, *.key, and *.41s) to control your product licensing. These files are hidden system files and reside in the same directory as the protected product [in our case: Program Files\GretagMacbeth\Common Files\Control\ ]
To prevent license loss: