Reporting an issue on profile generation to X-Rite support
To analyze issues, you might have with creating ICC output profiles or with the resulting profile quality, the X-Rite application support team will ask you to provide the following information and data:
Your exact OS version
Your printer/inks or print process type
Your paper or printing substrate type
Your printer driver type like Native Driver or RIP, eventually include screenshots of driver settings for chart printing
If relevant, information to your data flow, when printing color-managed images
Used application for printing (Adobe xxx, RIP Software, etc…)
Source / simulation profiles (e.g. AdobeRGB, sRGB, ISO Coated, SWOP…)
Used Rendering Intent
Your ICC profile* or i1Profiler workflow data (pwxf)**, which show the issue
The X-Rite application engineers can re-load your ICC profiles or workflow data and review all used settings, chart and measurement data.
*When saving the ICC profile, please make sure that the option Include CXF Data is activated. This ensures, that all information can be reloaded.
**To save the workflow data in i1Profiler, please follow these steps:
Define and perform all your intended settings and data for Patch Set, Measurements, Lighting, Profile Settings and ICC Profile in your profiling workflow
Arrived in the last step ICC Profile, hit the button Save Current Workflow at very bottom right in the i1Profiler Wizard
Save your data (it will be saved as .pwxf file)
Please send your data including all information requested above via e-mail to your X-Rite application support team (EU, Asia: email@example.com, USA: firstname.lastname@example.org). The X-Rite application team will review your data and provide instructions for a resolution.
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