If the color measurement device fails to connect to a computer but successfully connects on others, or if a device issue has been ruled out, then the user might want to consider checking if their virus protection tools are the cause.
There have been cases in which a measurement device like an i1Display Pro or ColorMunki Display will not be recognized by the related software (i.e., i1Profiler, ColorMunki Photo, ColorMunki Design, or ColorMunki Display software) just after initial installation even though the computer recognizes the instrument. This can occur on all Windows systems; XP, Vista, Win 7, 32 or 64 bit.
If issues with the USB port can be excluded, installed virus protection tools like ZoneAlarm, Avira, AntiVir, AVG, Kaspersky or others could cause the issue. To solve it, please consider the following steps:
The instrument should now be recognized successfully. If so, feel free to reinstall the virus protection tool. The X-Rite software and the virus protection tool should coexist without any issues.
**Download ColorMunki Display.