i1Pro 2 connectivity issues when used with i1iO or standalone with a USB-HUB

If an i1Profiler user is getting unexpected connectivity/communication issues or receives an error message such as "Error: i1Profiler cannot calibrate. Please verify that the i1Pro/i1Pro 2 device is in the i1iO cradle", try the following to establish connection to the device:

  1. Make sure that the i1Pro 2 device is properly inserted into the i1iO device and the i1iO is connected to the USB-Port and to its power supply.
    (If the i1Pro 2 is connected standalone through a USB-Hub: Make sure you are using a powered USB-Hub and its USB-Cables as well as the power supply are properly connected)
     
  2. Make sure that there are no other programs open that use the i1Pro 2 measurement device. If so...close all these other programs, reopen i1Profiler and test again.
     
  3. Make sure that “i1Pro | i1Pro 2” is selected as the “Default display device”: do this by returning to the i1Profiler home screen and open “Application Settings” in the lower part of the screen.

 

If steps 1 to 3 above did not solve the issue please follow instructions a.) or b.) depending on your actual measurement setup:

a.)   i1Pro 2 used together with an i1iO device:

b.)   i1Pro 2 device used standalone connected to a USB-Hub:

If the detailed instructions listed above fail to resolve the issue, close the i1Profiler program, unplug USB cable and power supply from the i1iO device. Reboot the computer, plug in the USB cable and power supply, open i1Profiler and test again.

If the device still fails to connect, download and install the most current version of X-Rite Device Services (XRD).

Anti-virus and/or firewall software can sometimes prevent devices from properly connecting to a program. Please see the additional information at "Connection Issue On PC With Microsoft Security Essentials", and "Thunderbolt Display Causes USB Problem".  

If all suggestions above fail to correct the issue, contact X-Rite Customer Service: http://www.xrite.com/contact-us.

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