If an i1Profiler user is getting unexpected connectivity/communication issues or receives an error message such as “Error: i1Profiler cannot calibrate. Please verify that the i1Pro/i1Pro 2 device is in the i1iO cradle” when they use an i1Pro 2 mounted to an i1iO device or connected standalone through a USB-Hub, try the following to establish connection to the device:
a) i1Pro 2 used together with an i1iO device:
b) i1Pro 2 device used standalone connected to a USB-Hub:
5. If the detailed instructions in step #4 above fail to resolve the issue, close the i1Profiler program, unplug USB cable and power supply from the i1iO device. Reboot the computer, plug in the USB cable and power supply, open i1Profiler and test again.
6. If the device still fails to connect, download and install the most current version of X-Rite Device Services (XRD) in
the "Software Downloads" section of the i1Profiler support page at the following link:
7. Anti-virus and/or firewall software can sometimes prevent devices from properly connecting to a program. Please see the
additional information at the bottom of this page entitled "Connection Issue On PC With Microsoft Security Essentials",
"Thunderbolt Display Causes USB Problem?", and "Instrument recognition issue could be caused by Virus Protection Tools"
for examples of how a user might eliminate this variable.
If all suggestions above fail to correct the issue, contact X-Rite Customer Service: http://www.xrite.com/contact_us.aspx