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Error Code 5 When Synchronizing CAPSURE Cosmetic

CAPSURE Synchronization Notification:

"Synchronization completed with the following errors or warnings. Please try again. If the problem persists, contact technical support. Errors:Could not authenticate to server. (Error code: 5 (device not found))"

The error happens when a user enters a security code into the device when attempting to change Regional or Collection settings.

To synchronize avoiding Error code: 5, reset the device from the settings menu. This will reactivate the security feature and device synchronization will not be an issue.

Note: After Resetting the CAPSURE, you may have to re-select your Region and Language.

Need a Quote? Contact Sales. (888) 800-9580

Technical Questions? Contact Support. (888) 826-3042

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Error Code 5 When Synchronizing CAPSURE Cosmetic

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Error Code 5 When Synchronizing CAPSURE Cosmetic

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