Please note that the SpectroEye MUST be set to 9,600 baud else communications will fail.
Lower bauds result in an "instrument not found" error and faster rates in "com port does not exist".
Make sure that in the local setting / instrument tab the check mark is set.
Make sure you have connected a IntelliTrax DP instrument.
Set the SpectroEye fixed on the baud rate of 9,600.
Restart the software.