Please make certain that the desktop or laptop computer that you are using is powered on
Please make certain that your computer and your iPad, iPod, or iPhone are connected to the same Local Area Network (LAN)
CLICK HERE for instruction to identify your network connection on Macintosh
CLICK HERE for instruction to identify your network connection on iOS
The desktop or laptop computer that you are using must have XRD version 2.3.1 or newer, CLICK HERE to find links to download the current version
Configure your Apple OS firewall to allow communication between ColorTRUE and the measurement hardware. CLICK HERE for directions specific to the Apple firewall. Setting for other firewalls will vary slightly.
Networks in corporations, hotels, airport, coffee shops, etc. may have security settings that do not allow your computer to be automatically discovered by ColorTRUE. In these instances it will be necessary to create an ad hoc (computer to computer) network. CLICK HERE for directions.