Software will not launch on Mac OS X

Trying to launch the software but the program will not open on Mac OS X, it does not act like it even makes an attempt at opening.

We have had some users report that they are not able to launch their ColorChecker Passport or ColorMunki Photo and Design software on their Mac OS X operating systems. This is a known issue within the user interface framework that runs in conjunction with our software, and has been reported to the appropriate development teams. If you would like more information on this issue, please click here.

In the meantime, you can continue to use your X-Rite products by creating a new user account with administrative rights. (If you are unsure of the steps required to create a new user, please follow these instructions from Apple.)

Please note, if you are creating a display profile under a different user with your ColorMunki, you will need to copy the profile into your normal user account > Library > Colorsync > Profiles. Then when you log in as your normal user, go to System Preferences > Displays > Color and assign the profile you created as the default profile.

*If creating a new user with administrative rights does not fully resolve this issue for you, you may achieve better results by logging in as the root user on your Mac. For instructions on enabling and using the root user in Snow Leopard, please review this information from Apple.

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