Software Freezes or Crashes During Initial Patch Measurments

Customer is unable to build a profile because the X-Rite profiling software crashes while measuring the initial color patches.

If ColorMunki Display or i1Profiler software freezes or crashes while measuring the first couple patches on the screen during display profiling, Automatic Display Control (ADC) could be the cause.  Please use the following instructions to turn off ADC in these programs:

Windows:

ColorMunki Display: Open the program.  Select “File” in the upper left and then “Preferences” from the dropdown.  Uncheck “Enable ADC”, click on “OK”, restart the program, and create a display profile.

i1Display Pro: Open i1Profiler.  During profile creation, make sure to uncheck the “Automatic Display Setup (ADC)” option in the “Display Hardware Setup” portion of the “Measurement” workflow step.

 

Macintosh:

ColorMunki Display: Open the program.  Select “ColorMunki Display” in the menu bar and then “Preferences” from the dropdown.  Uncheck “Enable ADC”, click on “OK”, restart the program, and create a display profile.

i1Display Pro: Open i1Profiler.  During profile creation, make sure to uncheck the “Automatic Display Setup (ADC)” option in the “Display Hardware Setup” portion of the “Measurement” workflow step.


Additional information about Display Data Channel (DDC) and ADC can be accessed in the Additional Information articles below.

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