Software Error Codes for ShadeVision System

Message

Probable Reason

Suggested Response

Application Language and Translation

The initialization values for this product are either invalid, missing or corrupt. This product must be re-installed.

The language database files have been corrupted or deleted.

Reinstall the application.

The language files are missing or corrupt. This product must be re-installed.

The language database files have been corrupted or deleted.

Reinstall the application.

The language files are missing or corrupt. The language files do not support the installed language or locale. This product must be re-installed.

The language database files have been corrupted or deleted.

Reinstall the application.

This computer does not support the installed language or locale.

User tried to switch to a language that is not supported by his computer/operating system.

Pick another (supported) language.

This application will run in English until its language files are properly installed.

If any language errors occur, this additional message will be shown and the application will run in English.

Follow the instructions to fix the initial language error.

   

Message

Probable Reason

Suggested Response

Database and Application Data

The database could not be found. Check your System Settings to ensure the correct path.

Database files are missing, system settings point to invalid local or network database path, network database is unavailable (network down etc.).

From main menu, click “System Settings” button, then select the “Database” button to show database options. On the “Advanced” tab, verify or correct the local database path or Client/Server database parameters.

The work order file FAILED to be received:

Many possibilities. This error will be preceded by an error indicating the detail of the actual failure.

 

The restoration file FAILED to be received:

Many possibilities. This error will be preceded by an error indicating the detail of the actual failure.

 

The facility activation file FAILED to be received:

Many possibilities. This error will be preceded by an error indicating the detail of the actual failure.

 

The shade guide file FAILED to be received:

Many possibilities. This error will be preceded by an error indicating the detail of the actual failure.

 

The facility activation file for your location could not be created.

Many possibilities. This error will be followed by an error indicating the detail of the actual failure.

 

No file name was specified.

User tried to send or receive data without specifying a file name.

 

The system’s temporary path cannot be found.

Windows does not have a temporary path (for temporary file storage) environment variable defined.

Make an assignment to the TMP or TEMP Windows environment variables. In the examples below, replace “” with the temp path; usually “c:” or “c:”. In Win98, edit the AUTOEXEC.BAT file and add the line “SET TEMP=” In Win2000, go to Control Panel, System, click the Advanced tab, and click the “Environment Variables…” button. Click the New button and add a variable named TEMP with the value of “”.

The required directory cannot be created.

Many possible reasons. The drive could be full, the directory name or path is invalid, user does not have write access to the drive or share where the directory is to be created.

Specify a valid path, check drive status, check share access.

The file does not exist.

User tried to open or receive data from a file that does not exist.

Specify a valid file, check network connections if the file is on a network drive.

The file could not be compressed.

Contact X-Rite. Some internal error.

 

Operator data could not be saved to external file.

Many possible reasons. The drive could be full, the file name or path is invalid, user does not have write access to the drive or share where the directory is to be created.

Specify a valid path, check drive status, check share access.

Patient data could not be saved to external file.

Many possible reasons. The drive could be full, the file name or path is invalid, user does not have write access to the drive or share where the directory is to be created.

Specify a valid path, check drive status, check share access.

The file could not be decompressed.

Contact X-Rite. Some internal error.

 

Incompatible database and file versions.

The two sites are running different versions of ShadeVision.

The site with the older software version should update to the newer version.

The file is incompatible with this software product and cannot be opened.

  

The work order cannot be received. It was not intended to be sent to this facility. In order to receive this work order, it must be resent to your facility specifically.

Sender specified the wrong facility when sending the work order.

Sender must re-send the work order and correctly name the proper receiving organization.

The restoration cannot be received. The work order for this restoration cannot be found in the database.

A restoration can only be received by the office that sent the work order.

 

The shade guide was not imported. The version of the imported file is older than the currently installed shade guide.

User tried to import an older shade guide than the currently installed shade guide.

 

No data is available for your current selection.

User has tried to retrieve information for a patient or prescription that is not in the database.

This is a transaction issue. On a client-server installation, a second client may have deleted the records to be retrieved between the time that the current user viewed a patient or prescription list and when they selected one for viewing. If the user re-shows the Get Patient or Get Workorder screens, they should be refreshed.

The selected patient could not be found in database.

User tried to edit a patient that is not in the database.

This is a transaction issue. On a client-server installation, a second client may have deleted the records to be retrieved between the time that the current user viewed the patient list and when they selected one for editing. If the user closes and then re-shows the current patient list, it should be refreshed.

The selected operator could not be found in database.

User tried to edit an operator that is not in the database.

This is a transaction issue. On a client-server installation, a second client may have deleted the records to be retrieved between the time that the current user viewed the operator list and when they selected one for editing. If the user closes and then re-shows the current operator list, it should be refreshed.

The selected facility could not be found in database.

User tried to edit an office that is not in the database.

This is a transaction issue. On a client-server installation, a second client may have deleted the records to be retrieved between the time that the current user viewed the office list and when they selected one for editing. If the user closes and then re-shows the current office list, it should be refreshed.

The software has not been registered yet. To register the software run ShadeVision DB Manager on the server and follow the instructions. Days remaining:

More an info message than an error. Software is running in Evaluation mode and the user has left to evaluate before the software becomes disabled.

Contact X-Rite and purchase or register the software for a permanent license.

The software has not been registered and the evaluation time has expired. ShadeVision needs to be registered to continue!

The software evaluation period has expired and will no longer run.

Contact X-Rite and purchase or register the software for a permanent license.

The database was shutdown for maintenance. Check your server for progress status.

Someone has taken the database offline for maintenance (backup, restore, etc.).

Wait until maintenance is finished before running the application.

You cannot send any work orders until a lab is selected.

User cannot send work orders until restoration labs have been added to the database.

Add labs to the database.

An error occurred while trying to email this work order.

Windows mail API failed to send the message. Some internal problem.

 

An error occurred while saving this group. Your data may not be saved correctly.

The group or its data could not be saved to the database.

 

An error occurred while trying to email this restoration.

Windows mail API failed to send the message. Some internal problem.

 

An error occurred while trying to print your report.

Some unknown printing error. This error may be accompanied by other system error messages.

 

There are no printers installed!

User tried to print without any printers set up or configured to use with Windows.

Install a printer or connect and install a network printer.

   

Message

Probable Reason

Suggested Response

Instrument Interaction

Image upload failed

A measurement could not be retrieved from the instrument.

Check connections, make sure instrument is docked, verify communication - look for gray instrument icon in taskbar. Undock and re-dock and look for communication.

Image upload failed The instrument is no longer docked.

A measurement could not be retrieved from the instrument because it is not docked or connected.

Undock and re-dock instrument to make sure it is properly docked.

Could not retrieve scratchpad data from the instrument.

Factory data could not be retrieved from the instrument.

Check connections, make sure instrument is docked, verify communication - look for gray instrument icon in taskbar. Undock and re-dock and look for communication.

Could not retrieve calibration data.

After successful calibration, the calibration data is stored in the database. The application could not retrieve the calibration data from the database.

Verify that the database is accessible. If application is installed as client-server, is the network database server available? Try re-calibrating the instrument

Could not align images.

The images were too misaligned to correct, or some unknown alignment error occurred.

Retake offending images.

Image processing failed

Software could not fetch final, processed image data.

Retake offending images.

The instrument is no longer docked.

The instrument is not docked or recognized by the computer.

Check connections, make sure instrument is docked, verify communication - look for gray instrument icon in taskbar. Undock and re-dock and look for communication.

Instrument MUST be undocked and redocked before you can continue.

During calibration, the instrument could not be initialized for a new patient. The instrument may be asleep or USB may need to be reset/re-initialized.

 

Could not verify battery capacity. Please charge instrument.

During calibration, the instrument must have sufficient battery charge for use.

Allow instrument to charge before use.

Please reset the instrument using the reset switch.

Instrument communication was lost and may have left the instrument in a bad state.

Push the reset button on the instrument to reset to factory defaults.

Could not save calibration data to database.

After successful calibration, the calibration data is stored in the database. The application could not save the calibration data to the database.

Verify that the database is accessible. If application is installed as client-server, is the network database server available? Try re-calibrating the instrument

The selected instrument command failed.

On the Instrument Health window, 1. The application could not communicate contrast adjustment commands to the instrument. 2. The Touch Screen Calibration could not communicate to the instrument

Check connections, make sure instrument is docked, verify communication - look for gray instrument icon in taskbar. Undock and re-dock and look for communication.

Invalid instrument data.

Generally, something that can not be directly handled or corrected went wrong while communicating with the instrument.

Check connections, make sure instrument is docked, verify communication - look for gray instrument icon in taskbar. Undock and re-dock and look for communication. Try operation again.

Invalid instrument command.

An invalid command was sent to the instrument.

 

Instrument command handshaking error.

An error occurred during the process of sending a command to the instrument and receiving a response.

Check connections, make sure instrument is docked, verify communication - look for gray instrument icon in taskbar. Undock and re-dock and look for communication. Try operation again.

Instrument flash upload error.

An error occurred during the process of uploading flash to the instrument, possibly during upload of new firmware or language strings.

Check connections, make sure instrument is docked, verify communication - look for gray instrument icon in taskbar. Undock and re-dock and look for communication. Try operation again.

Could not open USB device driver

The USB device driver could not be opened for use.

Reinstall application.

Incompatible USB device driver version

The USB device driver could not be opened for use.

Reinstall application.

Could not license USB device driver

The USB device driver could not be opened for use.

Reinstall application.

USB read of pipe %d failed

USB I/O error. Will probably be accompanied by more descriptive application-specific error.

 

Could not read all expected bytes on pipe %d

USB I/O error. Will probably be accompanied by more descriptive application-specific error.

 

USB write to pipe %d failed

USB I/O error. Will probably be accompanied by more descriptive application-specific error.

 

Could not write entire buffer to pipe %d

USB I/O error. Will probably be accompanied by more descriptive application-specific error.

 

Connected USB device parameters have not been specified

USB I/O error. Will probably be accompanied by more descriptive application-specific error.

 

USB device is not connected

USB I/O error. Will probably be accompanied by more descriptive application-specific error.

 

USB synchronization error

USB I/O error. Will probably be accompanied by more descriptive application-specific error.

 

USB device is busy

USB I/O error. Will probably be accompanied by more descriptive application-specific error.

 

Cannot write to read only pipe on pipe %d

USB I/O error. Will probably be accompanied by more descriptive application-specific error.

 

Cannot read from write only pipe on pipe %d

USB I/O error. Will probably be accompanied by more descriptive application-specific error.

 

Pipe %d invalid for this device

USB I/O error. Will probably be accompanied by more descriptive application-specific error.

 

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