What if my EasyTax needs repair or recertification?
X-Rite's manufacturing process coupled with its methods of product distribution lie at the core of an 18 month initial (NEW) inspection interval. Specifically, we build our product and package and place into our own stockroom. There may be "idle" time between manufacturing and actual delivery to you, so please review your calibration certificate upon product receipt. To ensure that the end user receives an instrument with AT LEAST 12 months of original certification remaining, the original interval is set to 18 months. This initial grace period has been interpreted incorrectly as the normal certification interval. Not true! Original intent was, and is, that a device should be inspected, tested, and recertified after 12 months of actual use.
X-Rite provides repair service to their customers. Because of the complexity of the circuitry, all warranty and non warranty repairs should be referred to an authorized service center. For non warranty repairs, the customer shall pay shipping and repair cost to the authorized service center, and the instrument shall be submitted in the original carton, as a complete unaltered unit, along with all the supplied accessories. X-Rite, Incorporated has offices around the world. You can contact us using one of the following methods:
If you would like schedule recertification for your equipment, please contact Customer Success at 1-800-248-9748.
Or you may also complete our On-Line Return Materials Authorization Form for Instrument Repair and our Customer Success team will contact you shortly with further details on having your instrument sent in for service.
If you can't find the instructions you need on the website, you may contact our Customer Service or Technical Support Team directly, using one of the following e-mail accounts:
Customer Service - firstname.lastname@example.org
Technical Support - email@example.com