SVC Bulletin--Cable Connector Unplugged From Back of the Head

Cable Connector Unplugged From the Back of the Head

Technical Service Bulletin

Bulletin #

Date Issued

XR-0910-1003

October 1, 2009

Subject

Cable Connectorunplugged from the back of the head when the station is trying to send it commands causes the head to inch away from the docking station.

 

Affected Models

Firmware Version

Software Version

ITX –Density

v09609 or lower

v1.5 or lower

ITX –Spectral

v09609 or lower

v1.5 or lower

ITX –ICC

v09609 or lower

v1.5 or lower

ITX News

v09609 or lower

v1.0 or higher

 

Description

During the process of establishing a connection or if any commands are trying to be sent to the head while the cable connector (energy chain) is unplugged from the back of the head; the head will start inching away from the docking station.

Current Solution

Always make sure the cable connector is plugged into the head. If the cable is plugged in and the problem still exists, then send the system to your local service center for repairs.

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