Reporting an issue on profile generation to X-Rite support

To analyze issues, you might have with creating ICC output profiles or with the resulting profile quality, the X-Rite application support team will ask you to provide the following information and data:


The X-Rite application engineers can re-load your ICC profiles or workflow data and review all used settings, chart and measurement data.

*When saving the ICC profile, please make sure that the option Include CXF Data is activated. This ensures, that all information can be reloaded.

**To save the workflow data in i1Profiler, please follow these steps:


Please send your data including all information requested above via e-mail to your X-Rite application support team (EU, Asia: emeatechsupport@xrite.com, USA: cmsupport@xrite.com). The X-Rite application team will review your data and provide instructions for a resolution.

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