Questions about support or service

What if my instrument needs repair or recertification?

X-Rite's manufacturing process coupled with its methods of product distribution lie at the core of an 18 month initial (NEW) inspection interval. Specifically, we build our product and package and place into our own stockroom. There may be "idle" time between manufacturing and actual delivery to you, so please review your calibration certificate upon product receipt. To ensure that the end user receives an instrument with AT LEAST 12 months of original certification remaining, the original interval is set to 18 months. This initial grace period has been interpreted incorrectly as the normal certification interval. Not true! Original intent was and is that a device should be inspected, tested, and recertified after 12 months of actual use.

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