How much training is required? The device and associated software is designed to be easy to operate. A training CD ROM will be provided with each device for easy reference.
Could multiple dentists sharing offices share the instrument, and would it be practical/productive? The unit’s handheld and cordless feature make it fully portable. It will be to each dentist’s discretion to determine whether single or multiple units are needed in their practice.
Will the instrument interface with any practice management software? We have received a high level of interest from major providers of practice management software. We are cooperating with the software providers to ensure compatibility.
Does the ShadeVision system identify with more than one shade guide system? Yes. As of early 2004, the system ships with nine different guides including BIODENT, BIOFORM AND TRUBYTE, CHROMASCOP, ESTHET-X, NORITAKE, SR VIVODENT PE, VINTAGE HALO, VITAPAN 3-D MASTER, and VITAPAN CLASSIC,.
Who will be the contact for system problems? X-Rite maintains an extensive service organization to support all of our color measurement instruments. Personnel dedicated to support and service ShadeVision will be available to address your concerns.
What are the minimum computer requirements for the software? The operating system must be Windows 98 Second Edition, Windows 2000, Windows XP Home or XP Pro. For best operating performance the computer should be a Pentium III or equivalent with 256 MB RAM. PC must be equipped with an available (unused) USB interface port.
Updates to software in the future - will there be an additional cost? We will provide updates to the software free of charge for the length of the warranty period. Upgrades that enhance the software will be available for purchase.
Many labs don’t have e-mail capability. How can they get the information? The measurements captured by ShadeVision can be communicated by e-mail, by downloading onto a diskette, or as printed information on paper.
How long does it take to e-mail images to my lab? A typical image of a tooth requires approximately 300 kilobytes. To estimate transfer rate multiply the number of images you are sending by 300 and divide by the BAUD rate of your internet connection (corrected to bytes at 8 bits per byte). For example, 3 images transferred at a BAUD rate of 56.6 kilobits will require 3 X 300 kilobytes/56.6kilobits per second X 8 bits per byte = 127 seconds or slightly more than 2 minutes.
How many images can I save to a floppy disk? A typical image of a tooth requires approximately 300 kilobytes. Since the standard floppy disk can hold up to 1400 kilobytes, up to 4 images can be saved to a disk.