You may require newer i1 drivers to be installed on the system (from either an i1Match 3.6.2 download, i1Diagnostics 2.5.1 download, or with downloading ProfileMaker 5.0.10 software). Many third party software programs may install an older device driver, causing errors in device communications.
To fix this problem, just copy EyeOne.dll, EyeOneIO.dll, and EyeOne_iSis.dll from the ProfileMaker (version 5.0.9 and newer) program folder and replace them in your third-party software program folder (the DLLs should be located in the first level of the program folder). The new DLLs can be obtained by downloading and installing the new version of i1Diagnostics 2.5.1 as well. Be sure to relaunch your software after replacing the files.
Please see the "iSis Driver Update" under "Software Downloads" section of the iSis Support page or use the following link for more detailed instructions: