ShadeVision work orders that contain a yellow/orange cast or wild, vibrant colors are most often caused by movement during the measurement capture. While targeting with the ShadeVision instrument, there is a targeting progress bar on the LCD display that counts down from 100% to 0%. Positioning can be adjusted while the bar is counting down. The actual measurement is made AFTER the progress bar reaches 0%. The user must be as still as possible at this moment until the final "beep".
Common symptoms of movement during capture might contain images that include:
Some examples of these type of images are as follows:
If the user is seeing this in their ShadeVision work orders, it would be advisable to make sure that they hold perfectly still AFTER the progress bar reaches 0%...until the "beep".
If movement can be ruled out as a cause, then the instrument will most likely need to be returned to X-Rite for service.