Discontinued Product Support

Effective October 1, 2005 X-Rite will modify its phone support offerings for the following hardware and software.

Telephone support is discontinued for the following software:

ProductPart NumberLast Ship Date
ColorStart122008/01/1998
SpectroStart125007/01/1999
QA-Lite125906/03/2002
Metallix-QC125406/03/2002
QA-Master125506/03/2002
QA-2000125606/03/2002
FM-2001124006/03/2002
PaintMaster125406/03/2002
InkMaster122206/03/2002
PlasticMaster125306/03/2002
TextileMaster125706/03/2002

Telephone support is discontinued for the following hardware:

ProductLast Ship Date
91808/31/1999
972/CDM01/01/2000
SP6809/01/1999
SP7809/01/1999
SP8801/01/2000
SP9809/01/1999
MA5801/01/1997
MA6801/01/1997

Customers who call in and are unaware of these changes will be grandfathered once, and noted in ASTEA.

Customers with these products have several support options:

Upgrade opportunities - contact inside sales

Free e-mail support - second priority behind current product support

www.xrite.com - FAQ support

Questions? Need a Quote? Contact Us.  1.800.248.9748