Cannot Automatically Detect the Connected Device

X-Rite instruments have a bi-directional communications port. They can send data and they can also receive. This only is possible if the instrument is properly configured. Here are some things to check...

At this point, if the communications error persists, you may as a last step, reset the instrument.

If this does not resolve your issue please click here to go to "My X-Rite" where you can create a new support case. One of our Technical Support Reps will then contact you for further assistance.

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