Question: i1Share does not see the Eye-One Pro on my Windows 64 bit system. How can I solve this?

Answer: i1Share 1.4, especially the included EyeOne.dll, is not updated for 64-bit systems. This is why the Eye-One device will not be recognized especially on Windows 64-bit systems (XP, Vista, 7). To work around this issue, close i1Share, disconnect your Eye-One, then download and install latest Eye-One Match or i1Diagnostic Software (see links below). Now navigate to the Eye-One Match or i1Diagnostic program folder, copy the EyeOne.dll and replace it in the i1Share program folder. Launch i1Share software. The Eye-One should now be recognized.

Download latest Eye-One Match Software here

Download latest i1Diagnostic Software here